Elvy AB (company reg. no. 559435-0737) is the controller for the processing of your personal data and is responsible for ensuring it complies with applicable data protection law, in particular the EU General Data Protection Regulation (GDPR).

This policy applies when you visit our website, submit an expression of interest, or become a customer. If you have questions about how we process your data, you can reach us using the details below.

When you submit an expression of interest or sign up for a subscription, we collect the details you provide — name, address, email and phone number — so we can prepare a proposal, contact you and deliver the service. This information is handled in our CRM (HubSpot).

To tailor your proposal, we retrieve information about your home, such as property type and address details, from external property and address sources based on the address you enter.

When you use the website we collect, with your consent, usage data via our analytics tool (PostHog) to understand how the site is used and improve it. This includes page views and events, recordings of how you navigate and interact with the site (session replays), and heatmaps of where visitors click and move. No such collection happens before you have given your consent. Data strictly necessary for the website to function is always processed.

Contract: where processing is necessary for us to deliver a subscription you have signed up for, or to take steps prior to entering into an agreement.

Legitimate interest: to respond to your expression of interest, tailor your proposal and develop our services, following a balancing test against your privacy.

Consent: for analytics of website usage via cookies. You can withdraw your consent at any time, without affecting the lawfulness of the processing before the withdrawal.

Legal obligation: where we are required by law to retain certain data, for example accounting records.

We use necessary cookies for the website to function and — with your consent — our analytics tool PostHog, which uses cookies and similar technologies to collect page views, events, session replays and heatmaps. We activate no analytics before you have consented, and we respect browser signals for automatic opt-out (Global Privacy Control and Do Not Track).

You can change or withdraw your consent at any time via the “Cookie settings” link at the bottom of the page, which opens your cookie settings. There you can switch analytics on or off and save your choices.

We never sell your personal data. We share it only with providers that help us run the service, and then as data processors bound by agreements and our instructions.

This mainly concerns our CRM (HubSpot), our analytics tool (PostHog) and providers of property and address data. We may also disclose data where we are required to by law or by a decision of an authority.

If a recipient processes data outside the EU/EEA, we ensure the transfer is protected by appropriate safeguards, such as the European Commission's standard contractual clauses.

Your equipment is financed through an external financier (operational leasing), which is the controller for its own processing of your data. You can find our financier's privacy policy here.

We keep your data for as long as needed for the purpose it was collected for. Customer data is processed during the term of the agreement and for a period afterwards; accounting records are kept for as long as required by the Swedish Bookkeeping Act.

Data from an expression of interest that does not lead to an agreement is kept for a limited time and then erased. Analytics data is processed for as long as your consent applies.

You have the right to know what data we process about you (a copy of your data) and to have inaccurate data corrected.

You have the right to request erasure, to object to or restrict certain processing, and to receive the data you have provided in a machine-readable format (data portability).

You have the right to withdraw consent you have given at any time, for example for analytics cookies.

To exercise a right, contact us using the details below. We will respond to your request as soon as we can, and no later than within one month.

If you have questions about this policy or want to exercise your rights, you can reach us at kundservice@elvyenergy.com.

If you believe we are processing your personal data incorrectly, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY), the supervisory authority for data protection in Sweden.

We may update this policy as our services or legal requirements change. For material changes we update the date above and, where necessary, ask for your consent again. This version applies from June 2026.